How does Sonos ensure that the speakers are actually trashed or recycled rather than continue to be used? Brick them. Instead of actually turning in that speaker to Sonos, which would have cost shipping fees, Sonos tried to save some cash by allowing the customer to dispose of the speaker themselves. Unfortunately, Sonos' solution - basically a trade-in program - wasn't well received relinquish the old device and get a solid savings on a new speaker. It launched another controversial program that would give users a generous discount for upgrading to a new device and disposing of their old products. Sonos is, in a way, at war with its aging devices. None of that sounds particularly fun, but once people migrate to the new system, they will surely see benefits for years to come. Unfortunately, it won't be possible to group an S1 system with an S2 system. We'll publish detailed instructions for how to do this nearer the time. You'll still get bug fixes and security patches, and we will work with our partners to keep your music and voice services working for as long as we can.Ĥ) Separate your system into two. For customers who choose this option, we continue to offer a 30 percent discount as part of our Trade Up program.ģ) Run your existing system on the S1 app. With only S2 compatible products remaining, you'll be ready to download the new Sonos app in June.Ģ) Trade up S1-only products to their S2 compatible equivalents. Sonos has started to fall behind as one of the few major players to not include support for Dolby Atmos, and S2 will clearly pave the way for that to happen.ġ) Remove the S1-only products from your system. One of the major new benefits of the S2 operating system is it will open the doors for not only new features but a significant upgrade in audio quality. Sonos has enjoyed a great reputation in the industry among consumers who love the wealth of features, continuous updates, and overall system integration.Īudio quality has always been great for the range, though the current OS is limited to CD quality. This firmware update, while disappointing for users still on those now-outdated devices, is a necessary step for the speaker-maker. They will continue to receive security updates and continue to function using the current Sonos app, which will be remain available under a different name while an all-new app will handle duties for S2-capable devices. That will leave some products in the dust the original Play:5, Zone Players, and the early models of Connect/Connect:Amp will cease to receive new features.įortunately, Sonos isn't completely tossing older products by the wayside. "S2" is the name of the new operating system that Sonos plans to roll out to newer models of its devices starting this summer.
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